Overview

At the heart of Edwardian Hotels London is a simple founding belief-: that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK’s most vibrant cities, EHL’s vision is unique: To Be Memory Makers.

Being a Memory Maker as an Meeting and Events Operations Assistant

In this role, you will become part of the Edwardian family and work within M and E Operations in The May Fair

Role

To provide excellent customer service, making each guest feel special and to maximize revenue in assigned conference and banqueting areas
To work closely with the Conference and Banqueting Operations Team Leader to achieve success indicators and perform effectively in areas of responsibility
Key Requirements

Key Requirements

To have knowledge of IT applications: Micros Food and beverage product, Word applications
Good command of the English language
Confident ability to communicate and establish rapport with guests
Sales skills
Participates in the day-to-day running of all operational aspects of the C and B department
To serve C and B customers in a way that makes them feel special
To maintain and display in-depth Food and Beverage knowledge consistently, in order to WOW the guest and promote sales
To perform other duties as required in the Service Excellence Team
Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Participates in the day-to-day running of all operational aspects of the C and B department
Implements the set-up of rooms and other public areas in accordance with Radisson Blu Edwardians C and B standards and ensures that all C and B rooms are maintained to Show-round Standard at all times
Assumes responsibility for the set up and service of tea/coffee, breakfast, lunch and dinner for C and B
Assumes responsibility for basic bar set up and service
Operates cloak-room service as required
Refreshes conference rooms
Prepares mise-en-place
Adheres to billing procedures and invoices extra charges incurred during meetings
Attends daily pre-shift meetings to discuss event detail, special requests and product development
Assists in monthly inventories
Assists in cleaning all storage areas, still rooms and bars on a regular basis
Adherers and maintains appropriate account and cash bar procedures as per standards
Serves C and B customers in a way that makes them feel special
Gives personal attention, takes personal responsibility and uses teamwork to provide excellent guest service
Assumes responsibility to gather information about each guest in order to update client database and uses details to ensure a truly personal service
Seeks to increase potential revenue by providing outstanding service and direct contact with clients, and up-selling food and beverage and other hotel services
Maintains and displays Food and Beverage knowledge as appropriate, in order to WOW the guest and promote sales
Assumes responsibility to keep up-to-date with food and beverage products, and to find out about daily menus
Demonstrates an understanding of the current food menu
Demonstrates an understanding of the beverage list
Performs other duties as required in the Service Excellence Team
Assists other teams, as required
Keeps up to date with health and safety, fire and security regulations, and adheres to emergency procedures
To maintain the security of meeting rooms
Performs other duties required to provide the service brand behavior and genuine hospitality
We Believe In Developing and Delighting Our Hosts So You Will Receive:

Competitive Salary
Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after 2 years service)
Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
Discounts on Spas and beauty treatments
Hot meals and salad bar, teas, coffees and juices provided each day
Uniforms provided per role requirement
All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.