Overview

We are looking for an experienced Receptionist to join our brand new London HQ. You’ll represent the brand by providing a high level of customer service support to both internal / external visitors and clients, ensuring that all enquiries are dealt with quickly and professionally in accordance with company guidelines. Additionally, you will provide administrative and business support to management and colleagues, and take full ownership of the reception function, acting as the primary and main point of contact for the office.

 

Key Responsibilities include:

London Office:

  • Switchboard and reception management – Demonstrate and maintain high levels of customer service with both internal and external clients either in person, via telephone or email.
  • Mail management – Responsible for receiving and dispatching goods, courier bookings, storage and communication, franking and sorting post
  • Meeting & showroom booking scheduling and management
  • Administration and business support for Office Manager and Directors

 

Premises and cross organisation responsibilities:

  • Primary contact for facilities related matters for the London office – Liaising with contractors and engineers
  • Procurement management and inventory control e.g. stationary, janitorial & catering supplies
  • Liaising with internal and external security teams, contractors and employees regarding site access and security
  • Negotiating and maintaining supplier contracts – Couriers/maintenance/printed & office supplies
  • Health & Safety compliance enforcement – Regular testing and auditing
  • Managing and updating office policies and shared information sources
  • Onsite waste management and recycling
  • Purchase order raising & vendor invoice approval via SAP system
  • Sourcing and managing temporary agency staff & model needs
  • Ad hoc travel bookings and event support

Required Skills & Experience:

  • Minimum 12 months experience with administrative duties in a multi-national or global business
  • Desirable to have experience within a wholesale business
  • Previous experience in a customer facing role essential
  • Switchboard/ telephone experience

 

Specialised Knowledge / Technical Skills:

  • Microsoft Office – Outlook/ Word/ Excel/ PowerPoint
  • SAP – Desirable but not essential

 

Additional Skills Sought:

  • Excellent communication skills
  • Highly organized and flexible approach
  • Key attention to detail essential
  • Ability to multi task in a very fast paced office
  • Proactive approach – able to work on own initiative and in isolation
  • Responds well to challenges and under pressure
  • Must be a team player